Jovanna Lash Pro must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply on exchanges. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.
Training courses are non-refundable but can be transferred once to another course on a later date.
To transfer a course to a later date please contact our email at firstname.lastname@example.org