We ship orders Monday-Friday. We do not operate on public holidays.
Standard Shipping: $8 3-5 Business Days
2 Day Shipping: $30 2 Business Days (Expedited orders must be placed before 1:00 PM EST)
Overnight Shipping: $45 (Must be placed before 1:00 PM EST)
We ship all orders via USPS.
All orders will be shipped within 3-5 business days. You will receive a tracking number once your order has been shipped.
We use USPS.
Standard Canada Shipping: $30
This can take up to 10 days to arrive.
International Shipping: $40
Duties: Some countries may charge import duties or other random fees. Sorry, we have no control over this and it’s your responsibility to pay for any fees.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Customers have up to a maximum of 30 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
You will receive an email confirmation with a tracking number when Jovanna Lash Pro has shipped your order. Once delivery confirmation becomes available, Jovanna Lash Pro is no longer liable for any lost, stolen, or misplaced packages.
USPS CONTACT: 1-800-275-8777
DAMAGED OR MISSING ITEMS
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials. Jovanna Lash Pro reserves the right to replace the item. No return will be accepted without prior authorization from Customer Service.